• Free UK Delivery over £48
  • Lowest Price Guarantee
  • No Quibble Returns
  • pay-laterBuy Now - Pay Later

Delivery and Returns

Delivery

For all goods that are in stock our delivery time is 3-5 working days. Out-of-stock items will be put on backorder and delivered as soon as possible. You should allow 4 weeks for backorders, but we will despatch as soon as they become available.

Due to the use of couriers, and as standard within our industry, we do not offer compensation for the late delivery of goods howsoever caused.

Our deliveries are free of charge for all orders over £48.00 to mainland UK. Our standard delivery charge for orders under £48.00 is £3.95, except the Highlands and Islands* where standard delivery is £15.00

*Highlands & Islands comprise the following postcodes: IV3 – IV 56, IV63, BT (ALL), GY (ALL), JE (ALL), KW1 – 17, PA20 – 42, PH19 – 40, PH60, IM (ALL), KY15, KY17, PA60 – PA62, PA 77 – PA78, HS (ALL), ZE (ALL), PH41 – 44, KA27 – 28, PO30 -41.

 

Returns

All purchases may be returned within 28 days of receipt providing they are unused, undamaged and appropriately re-packaged. Once we receive the rug back from you in original undamaged condition, we will refund your order amount within 3-5 working days, excluding postage costs, to the same method as payment was made.

 

Return of Non-Faulty Rugs

Please print and complete our Online Returns form and ensure it is included when returning your order back to us.

Please complete the returns form HERE

Then print a copy and enclose it with your order (or enclose your name, email address and order number within the returned item). Please ensure the item is securely re-packaged in heavy-duty material that is securely taped and return to the address below.

You are responsible for the return postage charges. Refunds will not be issued unless the item is returned safely in re-saleable, new condition. We therefore recommend that you use an insured service with tracking for your own peace of mind.

Site Imagery: Please note that images used are those of the manufacturer and are as accurate as possible. We cannot be held responsible for photography that may look different on your device as different screens represent different colours in varying shades. If you are not happy with the specific shade, you may still return the item, but you will still be responsible for paying for the return postage.

 

Return of Faulty Rugs

In the unlikely event that your order is found to be faulty, please notify us as soon as possible before returning.

Please complete the returns form HERE

Then print a copy and enclose it with your order (or enclose your name, email address and order number within the returned item). Please ensure the item is securely re-packaged in heavy-duty material that is securely taped and return to the address below.

We recommend you use a tracked and insured service for your own peace of mind and to ensure safe receipt by us.

Returns Address
Reads Rugs
Read House
Norwich Road
Watton
United Kingdom IP25 6J
Tel: 0333 772 6284

 

X